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Further @sainsburys issues

An update on the Sainsbury's online shopping issues. I emailed them my tale of woe, got an auto response saying they'll get back to me in two days, so tweeted like hell at them till someone said they'd look into it. Here's where we are so far. Just so you know, when the order did arrive on Sat, they couldn't supply one item, and had to supply a replacement for the other.

Dear Mrs Tarling

Thank you for your email about your recent order. I'm sorry for the problems you???ve experienced. I can understand how disappointed you must be.

I???d like to assure you that this isn't normal of our usual high standard of service. I realise on this occasion the level of service you've received has been poor and there is no doubt we have let you down. I've shared your email with the online manager, who will speak to the colleagues that processed your order and ensure that better care is taken.

One of my colleagues has tried to contact you this afternoon. As there were unable to reach you if you would kindly contact us on 0800 328 1700 we will be happy to look into this matter further for you.

We appreciate the time you have taken to let us know about this. Please let me assure you that we do value your custom greatly and I hope you will feel able to give us another chance to serve you better.

Kind regards

Neil Mahood
Customer Manager
Sainsbury's Online
onlineservice@sainsburys.co.uk

Dear Neil,

I wanted to let you know the outcome of this situation.

Jason left a voicemail on my landline on Thursday, despite me explaining to Keiran in my call that morning that I was not available all day for a delivery at home due to being at work, and giving him my work mobile number for any further communication on this matter that day.

I therefore was unable to call Jason back until I was at work the next day. I spoke to one of his colleagues in the morning of the 23rd, as he was busy, and they arranged for my order to finally be sent to me on Saturday 24th. He was unable to provide me with a reason as to why my original order had not been delivered.

What they did not tell me during this call was that by placing the order for the only available time slot on the Saturday, the delivery cost would go up, and that the voucher I had used on the original order would not be applied. This meant the shopping cost alot more. I had initially only decided to try out the online shopping feature as Sainsburys had sent me a ??10 off a ??50 shop voucher.

In order to update the order to a price I could afford (as it will take 3 - 4 working days for the cost of the original order to be refunded), I had to use the ??10 off voucher I had been provided with on the 21st of September as an apology for the inconvenience of my shopping not being delivered when I had ordered it.

I would like to you provide me with the reason as to why my shopping was not delivered as arranged on the 21st, as no one has been able to yet, and a refund of ??10 to again cover the inconvenience caused by Sainsburys.

As I have stated before, I have been a loyal instore customer for years, and have never had any issues, your staff all be very friendly and helpful indeed. This online shopping experience does not match up to what I expect of Sainsburys at all.

Yours sincerely,

Alex Tarling

Further @sainsburys issues

An update on the Sainsbury's online shopping issues. I emailed them my tale of woe, got an auto response saying they'll get back to me in two days, so tweeted like hell at them till someone said they'd look into it. Here's where we are so far. Just so you know, when the order did arrive on Sat, they couldn't supply one item, and had to supply a replacement for the other.

Dear Mrs Tarling

Thank you for your email about your recent order. I'm sorry for the problems you’ve experienced. I can understand how disappointed you must be.

I’d like to assure you that this isn't normal of our usual high standard of service. I realise on this occasion the level of service you've received has been poor and there is no doubt we have let you down. I've shared your email with the online manager, who will speak to the colleagues that processed your order and ensure that better care is taken.

One of my colleagues has tried to contact you this afternoon. As there were unable to reach you if you would kindly contact us on 0800 328 1700 we will be happy to look into this matter further for you.

We appreciate the time you have taken to let us know about this. Please let me assure you that we do value your custom greatly and I hope you will feel able to give us another chance to serve you better.

Kind regards

Neil Mahood
Customer Manager
Sainsbury's Online
onlineservice@sainsburys.co.uk

Dear Neil,

I wanted to let you know the outcome of this situation.

Jason left a voicemail on my landline on Thursday, despite me explaining to Keiran in my call that morning that I was not available all day for a delivery at home due to being at work, and giving him my work mobile number for any further communication on this matter that day.

I therefore was unable to call Jason back until I was at work the next day. I spoke to one of his colleagues in the morning of the 23rd, as he was busy, and they arranged for my order to finally be sent to me on Saturday 24th. He was unable to provide me with a reason as to why my original order had not been delivered.

What they did not tell me during this call was that by placing the order for the only available time slot on the Saturday, the delivery cost would go up, and that the voucher I had used on the original order would not be applied. This meant the shopping cost alot more. I had initially only decided to try out the online shopping feature as Sainsburys had sent me a £10 off a £50 shop voucher.

In order to update the order to a price I could afford (as it will take 3 - 4 working days for the cost of the original order to be refunded), I had to use the £10 off voucher I had been provided with on the 21st of September as an apology for the inconvenience of my shopping not being delivered when I had ordered it.

I would like to you provide me with the reason as to why my shopping was not delivered as arranged on the 21st, as no one has been able to yet, and a refund of £10 to again cover the inconvenience caused by Sainsburys.

As I have stated before, I have been a loyal instore customer for years, and have never had any issues, your staff all be very friendly and helpful indeed. This online shopping experience does not match up to what I expect of Sainsburys at all.

Yours sincerely,

Alex Tarling

Seriously disappointed with @sainsburys

I am seriously disappointed with Sainsbury's online shopping. I placed an order to be delivered last night between 10 - 11pm. I needed it this week as it's stuff for the weekend. I picked a late slot, because I knew we'd be out in the early evening.
So 11pm rolled passed and my order hadn't been delivered. I rang the customer helpline at 1115pm, and a very unhelpful man said that there was nothing he could do because he couldn't get through to my local store because it was shut for the evening. He gave me a tenner voucher for online shopping "For the inconvenience" and said to call back tomorrow.
I called back this morning, and another unhelpful man said that the driver had tried to contact me on my mobile number. It turns out I entered it wrong, Hands up my fault that bit, but I had made sure I'd added our landline, which was right. There were no missed calls or voicemails on our landline, so the driver hadn't called that number.
The customer services person this morning couldn't give me a reason why my order hadn't been delivered or why they didn't ring my landline. I asked if they could book it for delivery on Friday, giving him the times I was unavailable. He came back saying the store couldn't deliver at those times, but if I cancelled my order and rebooked it it could be delivered. I also asked if another store could deliver it, as they were saying my local store is one the other side of Soton, and there are two others closer to me, but this apparently wasn't possible either, as stores can only take on a certain number of customers.
As none of this made no logical sense to me, I asked for the order to be cancelled and a full refund to be given. This is going to take up to 10 working days apparently. All I want now is my refund, and a good reason why my order wasn't delivered. I know my mobile number was wrong, but there was an alternate contact number provided. I know it was a late slot, but if your drivers don't want to deliver at that time, don't offer it to customers.
I've tried tweeting at the main Sainsbury's account, and they've not come back to me after I told them I've also emailed a complaint and got an auto response saying they'll get back to me in two working days. It's just appalling.
In store Sainsbury's staff are lovely and helpful, but their customer service people sound completely disinterested, unable to communicate effectively and are unable to actually help out. I suppose if you're this big a retailer you can afford to treat your customers badly as there's always more punters. Doesn't stop you being seriously disappointed in them though.

Seriously disappointed with @sainsburys

I am seriously disappointed with Sainsbury's online shopping. I placed an order to be delivered last night between 10 - 11pm. I needed it this week as it's stuff for the weekend. I picked a late slot, because I knew we'd be out in the early evening.

So 11pm rolled passed and my order hadn't been delivered. I rang the customer helpline at 1115pm, and a very unhelpful man said that there was nothing he could do because he couldn't get through to my local store because it was shut for the evening. He gave me a tenner voucher for online shopping "For the inconvenience" and said to call back tomorrow.

I called back this morning, and another unhelpful man said that the driver had tried to contact me on my mobile number. It turns out I entered it wrong, Hands up my fault that bit, but I had made sure I'd added our landline, which was right. There were no missed calls or voicemails on our landline, so the driver hadn't called that number.

The customer services person this morning couldn't give me a reason why my order hadn't been delivered or why they didn't ring my landline. I asked if they could book it for delivery on Friday, giving him the times I was unavailable. He came back saying the store couldn't deliver at those times, but if I cancelled my order and rebooked it it could be delivered. I also asked if another store could deliver it, as they were saying my local store is one the other side of Soton, and there are two others closer to me, but this apparently wasn't possible either, as stores can only take on a certain number of customers.

As none of this made no logical sense to me, I asked for the order to be cancelled and a full refund to be given. This is going to take up to 10 working days apparently. All I want now is my refund, and a good reason why my order wasn't delivered. I know my mobile number was wrong, but there was an alternate contact number provided. I know it was a late slot, but if your drivers don't want to deliver at that time, don't offer it to customers.

I've tried tweeting at the main Sainsbury's account, and they've not come back to me after I told them I've also emailed a complaint and got an auto response saying they'll get back to me in two working days. It's just appalling.

In store Sainsbury's staff are lovely and helpful, but their customer service people sound completely disinterested, unable to communicate effectively and are unable to actually help out. I suppose if you're this big a retailer you can afford to treat your customers badly as there's always more punters. Doesn't stop you being seriously disappointed in them though.

On the Street???.Don???t F with Waris, New York ?? The Sartorialist

via thesartorialist.com

Love this

On the Street….Don’t F with Waris, New York « The Sartorialist

via thesartorialist.com

Love this

Shoes shoes shoes

via next.co.uk

We could try red dogs tooth, or these green velvet ones. If you're stuck for a present for my birthday....

http://www.topshop.com/webapp/wcs/stores/servlet/ProductDisplay?beginIndex=0&...{2}~[15|60]^Shoe%20Size{1}~[37]&noOfRefinements=1

Shoes shoes shoes

via next.co.uk

We could try red dogs tooth, or these green velvet ones. If you're stuck for a present for my birthday....

http://www.topshop.com/webapp/wcs/stores/servlet/ProductDisplay?beginIndex=0&...{2}~[15|60]^Shoe%20Size{1}~[37]&noOfRefinements=1

A trip to Wales

 

We are just back from a lovely trip to Wales where we stayed in the village of Cwmdu in some holiday cottages run by the National Trust. The income from the cottages pays for the village's shop/post office and pub. You can find out more about the village here http://cwmdu.com/

The village is in the middle of nowhere and quiet and lovely with no light pollution. We loved the huge comfy bed and the cosy living room in our cottage. Unfortunately we didn't get to go in the pub or the shop as we timed our other outings badly. On the saturday there was a charity bike show with music late into the evening, which we drowned out with the telly. But other than that, perfect! It's clearly a thriving little community.

On the Friday, we went to the National Wool Museum http://www.museumwales.ac.uk/en/wool/ and learnt about the Welsh woollen industry which I loved, and tried to find a railway for Tom to visit. The first one we found closed for the season, so on the Saturday we went to the Gwili Valley railway,http://www.gwili-railway.co.uk/ . I love volunteer run railways for their curious amateur kitch vibe, and although we had to go on a DMU as no steam was running, I certainly enjoyed it, and I think Tom did too. I especially liked the Mobile Sorting Office Carriage that the Post Office used until 2003.

On the Saturday afternoon, the sun came out and we went for a paddle at Pembrey Country Park. http://www.sirgaerfyrddin.gov.uk/english/leisure/countryside/countryparks/pages/pembreycountrypark.aspx  This was amazing. The sun was so bright, and the water clear and fairly warm. I wish we could have camped there but the on site camping is for groups like scouts/schools only. I'll have to find a campsite nearby. There were all kinds of activities like golf and riding on site besides the beach and the lovely parkland.

Our next stop on Sunday was Dinefwr Park, the local National Trust place http://beta.nationaltrust.org.uk/dinefwr This had a mansion house and gardens, which were especially interesting as there was no set route round the house and you were encouraged to handle objects and sit around. Upstairs were exhibitions about the history. Once we'd exhausted these, we walked up to the CADW owned castle ruins and admired the amazing views of the surrounding countrysides.

In the evenings, we spent our time mainly reading and vegging out in front of the telly, and it was so nice to have peace and quiet away from the busy - ness of home. I read 3 books in 5 days and very nearly finished knitting my cardigan. Tom made lots of delicous food too.

I got in lots of driving practice on my favourite kinds of country roads which was good, though I baulked at driving home. On the way back we went to Brecon Cathedral, and saw Dr. Who and Amy's signatures in the visitors book as they filmed an episode there. We went home over the old Severn bridge, and stopped at the services so Tom could look at it from the view point.

All in all, a lovely time .

 

 

A trip to Wales

See the full gallery on Posterous

See the full gallery on Posterous

 

We are just back from a lovely trip to Wales where we stayed in the village of Cwmdu in some holiday cottages run by the National Trust. The income from the cottages pays for the village's shop/post office and pub. You can find out more about the village here http://cwmdu.com/

The village is in the middle of nowhere and quiet and lovely with no light pollution. We loved the huge comfy bed and the cosy living room in our cottage. Unfortunately we didn't get to go in the pub or the shop as we timed our other outings badly. On the saturday there was a charity bike show with music late into the evening, which we drowned out with the telly. But other than that, perfect! It's clearly a thriving little community.

On the Friday, we went to the National Wool Museum http://www.museumwales.ac.uk/en/wool/ and learnt about the Welsh woollen industry which I loved, and tried to find a railway for Tom to visit. The first one we found closed for the season, so on the Saturday we went to the Gwili Valley railway,http://www.gwili-railway.co.uk/ . I love volunteer run railways for their curious amateur kitch vibe, and although we had to go on a DMU as no steam was running, I certainly enjoyed it, and I think Tom did too. I especially liked the Mobile Sorting Office Carriage that the Post Office used until 2003.

On the Saturday afternoon, the sun came out and we went for a paddle at Pembrey Country Park. http://www.sirgaerfyrddin.gov.uk/english/leisure/countryside/countryparks/pages/pembreycountrypark.aspx  This was amazing. The sun was so bright, and the water clear and fairly warm. I wish we could have camped there but the on site camping is for groups like scouts/schools only. I'll have to find a campsite nearby. There were all kinds of activities like golf and riding on site besides the beach and the lovely parkland.

Our next stop on Sunday was Dinefwr Park, the local National Trust place http://beta.nationaltrust.org.uk/dinefwr This had a mansion house and gardens, which were especially interesting as there was no set route round the house and you were encouraged to handle objects and sit around. Upstairs were exhibitions about the history. Once we'd exhausted these, we walked up to the CADW owned castle ruins and admired the amazing views of the surrounding countrysides.

In the evenings, we spent our time mainly reading and vegging out in front of the telly, and it was so nice to have peace and quiet away from the busy - ness of home. I read 3 books in 5 days and very nearly finished knitting my cardigan. Tom made lots of delicous food too.

I got in lots of driving practice on my favourite kinds of country roads which was good, though I baulked at driving home. On the way back we went to Brecon Cathedral, and saw Dr. Who and Amy's signatures in the visitors book as they filmed an episode there. We went home over the old Severn bridge, and stopped at the services so Tom could look at it from the view point.

All in all, a lovely time .